Tallahassee, City Utilities Call Center

Description

*Possibly able to work out Payment Plans, Payment Arrangements or an Extensions based on the individual situation *Customer must have had service for six months prior to requesting payment plan and not have had any disconnects, returned checks or other delinquencies in that previous six months; however, City will work with customers who have not had service for six months on a case by case basis Customers who have applied for utility payment assistance with a social service agency and are waiting on an answer should give this information when they call *Call center is open 6am-11pm every day except Christmas. When call volume is high, callers will be given the option of leaving a call back number without losing their place in the queue if they are on hold over 5 minutes. *Medical Alert program gives priority to customers with life supporting equipment that requires continuous electricity to sustain life; this program requires the certification of their physician and will not prevent suspension of service but will allow additional time before suspension *Handles citizens' inquiries concerning service initiation, transfer, termination and utility billing, energy audits, low interest loans, and grants to be used by for energy conservation *Loans for water heaters, air conditioning, heating, roof and window replacements available *There are several ways to make payments: electronically, by phone, in person at several locations; call or see website for all payment options and in person locations

Hours

6AM-11PM, Daily except Christmas, Call center

Required Documents

Picture ID; SS number; lease or rental agreement needed to begin utility service, if renting

Eligibility

Handled on a case by case basis

Fees

Vary according to services desired

Intake Procedure

Call or come in

Languages

English

Service Area

Leon County

Geography Served