DCF, Client Relations, Circuit 1,2

*Client Relations Coordinators (CRC's) handle difficulties, complaints, concerns or inquiries regarding services provided by the Department of Children and Families *DCF services that CRC's typically provide assistance with or investigate include but are not limited to Medicaid, Food Stamps/SNAP, Temporary Cash Assistance (TCA, TANF), Child and Adult Protective Investigations and Protective Services, Substance Abuse and Mental Health Services *Generally, contacting a CRC is used as a last recourse when a consumer has reasonably tried everything else to resolve their issue(s).

Services: Consumer Complaints

DCF, Customer Support Liaison, Circuit 14

*Customer Support Liaisons (CSL) handle difficulties, complaints, concerns or inquiries regarding services provided by the Department of Children and Families *DCF services that CSL's typically provide assistance with or investigate include but are not limited to Medicaid, Food Stamps/SNAP, Temporary Cash Assistance (TCA, TANF), Child and Adult Protective Investigations and Protective Services, Substance Abuse and Mental Health Services *Generally, contacting a CSL is used as a last recourse when a consumer has reasonably tried everything else to resolve their issue(s).

Services: Consumer Complaints

Debtors Anonymous, General Service Office

Covid-19 update, 8/16/22: Currently meeting only by phone *12-Step support group for compulsive debtors, spenders, and under-earners *United Church of Tallahassee, M at 7pm-8pm, 1834 Mahan Dr, Tallahassee 32308, (605) 475- 5900 *Open meetings for anyone with a "desire" to get out of debt, stop overspending, or under earning *For areas that do not have in person meetings, phone group and internet group meetings are available; see website or call main number for further information

Services: Debt/Overspending Support Groups, Personal Financial Counseling

Disability Rights Florida

*Statewide designated protection and advocacy system for individuals with disabilities in the State of Florida *Information and referrals *Investigates complaints of abuse, neglect and rights violations *Negotiation and mediation support *Equal access to public and private venues *Does not cover anything that is not DIRECTLY RELATED to an individual's disability *Helps with assistive technology *Call or go on line for intake *Serves the entire state of Florida

Services: Advocacy, Assistive Technology Equipment, Consumer Complaints, Disability Rights Groups, Representative Payee Services, Specialized Information and Referral

Doctors Memorial Hospital

*Partnered with Tallahassee Memorial Healthcare *Serves primarily Taylor and Madison County residents providing 48 beds, comprehensive diagnosis, treatment, imaging and lab services, emergency room services, cardiopulmonary, nursing, physical therapy, surgical services *Persons from any county will be offered service in the emergency room *Participates with Medicare, Medicaid, Tricare, and other government-sponsored programs; accepts most major insurances *For uninsured patients, TMH provides medically-necessary services to patients without regard to their ability to pay, uninsured patients may receive a discount, patients may also be eligible for financial assistance or may qualify for a government-sponsored program like Medicaid; Please contact Patient Financial Services with any questions *Family medicine clinics in Perry, Mayo, and Steinhatchee

Services: Community Clinics, Emergency Room Care, General Medical Care, Hospitals

DOEA, Florida Panhandle Long-Term Care Ombudsman Program

*Certified volunteers investigate and attempt to resolve complaints involving residents in nursing homes, adult family care homes, skilled nursing units, and assisted living facilities by enforcement of laws and regulations.

Services: Advocacy, Consumer Complaints, Elder Abuse Prevention, Planning/Coordinating/Advisory Groups

DOEA, Serving Health Insurance Needs of Elders (SHINE)

*Serving Health Insurance Needs of Elders (SHINE) can be reached through Florida Elder Helpline *Trained volunteers provide free in-person and telephone information about Medicare, Medicaid, and other health insurance coverage including: Medicare supplements, long term care insurance, prescription assistance, filling out insurance forms, comparing insurance policies and interpreting health insurance documents *May call insurance companies on clients' behalf if needed *The eight Big Bend area counties are all covered by the Program Liaison in Tallahassee *Specific county counseling site locations and schedule are as follows: *Franklin - No counseling sites in this county at this time * Gadsden - No counseling sites in this county at this time *Jefferson - Jefferson County Senior Citizens Center; M-F, 9AM-3PM; walk-ins and appointments welcome; 850-342-0242 *Leon - Area Agency on Aging and Tallahassee Senior Center; M-F, 9AM - 4PM; by appointment only *Liberty - No counseling sites in this county at this time *Madison County Senior Center, M-F, by appointment only *Taylor County - Taylor Senior Citizens Center, times vary, make appointment with counselor *Wakulla County - No counseling sites in this county at this time

Services: Medicaid, Medicare, Specialized Information and Referral

Down Syndrome Association of Tallahassee (DSAT)

*Serving North Florida and South Georgia to provide information, education, support and resources to families who have children with Down Syndrome *Gives financial support to families with cost of speech, physical, occupational and music therapy through scholarships to families for tutoring, education, mentoring, recreational and medical purposes including assessment and planning *Member outreach including workshops, social gatherings, an online lending library, a newsletter, an annual calendar, emergency assistance, “Tribe Time” mothers’ group; and Down Syndrome Buddy Walk

Services: Health Care Referrals, Health/Disability Related Support Groups, Medical Care Expense Assistance, Medical Information Services, Special Education Plan Development

eBenefits

*VA website where Veterans and Service members can access and manage their VA records and other benefits *Some of the features within eBenefits allow Veterans and Service members to access official military personnel documents, view the status of their disability compensation claim, transfer entitlement of Post-9/11 GI Bill to eligible dependents (Service members only), and register for and update direct deposit information for certain benefits *Utilize the VetSuccess employment search engine (Military One Source Employee Assistance Program) *Before Veterans can access and use eBenefits they must be listed in the Defense Enrollment Eligibility Reporting System (DEERS) and obtain a DS Logon (instructions on website) *Note: If Veterans attempt to register and are informed they have no DEERS record, VA will first need to verify their military service and add them to DEERS *All VA Regional Offices have staff familiar with procedures for adding a Veteran to DEERS

Services: Job Finding Assistance, Veteran Benefits Assistance, Veteran Compensation and Pension Benefits

ECHO, Emergency Resources Program

*SEE SEPARATE LISTING FOR HOUSING RENT ASSISTANCE *Daily assistance on a first come, first serve basis, resources include perishable and non-perishable groceries, professional clothing, toiletries, baby and adult diapers, infant/baby formula, kitchen wares and cleaning supplies/chemicals, and seasonal items such as blankets, heaters and fans; Item availability may vary as inventory is determined by donations from the community *Financial assessments and budgeting counseling; has "Getting Ahead" classes (call main number, ext 206 for application) *Furniture Bank of Tallahassee: Due to high demand and limited Tallahassee resources, This program is ONLY for formerly homeless individuals, families or veterans who are moving out of homelessness into transitional or permanent housing.

Services: Case/Care Management, Diapers, Food Pantries, Formula/Baby Food, Furniture, General Clothing Provision, Personal Financial Counseling, Personal/Grooming Supplies