Tallahassee, City Utilities Call Center

Address

435 N Macomb St
Renaissance Center
Tallahassee, FL 32301

(850) 891-4968

http://www.talgov.com/you/

AKA:

Customer Call Center

Description:

*Possibly able to work out Payment Plans, Payment Arrangements or an Extensions based on the individual situation
*Customer must have had service for six months prior to requesting payment plan and not have had any disconnects, returned checks or other delinquencies in that previous six months; however, City will work with customers who have not had service for six months on a case by case basis
Customers who have applied for utility payment assistance with a social service agency and are waiting on an answer should give this information when they call
*Call center is open 6am-11pm every day except Christmas. When call volume is high, callers will be given the option of leaving a call back number without losing their place in the queue if they are on hold over 5 minutes.
*Medical Alert program gives priority to customers with life supporting equipment that requires continuous electricity to sustain life; this program requires the certification of their physician and will not prevent suspension of service but will allow additional time before suspension
*Handles citizens' inquiries concerning service initiation, transfer, termination and utility billing, energy audits, low interest loans, and grants to be used by for energy conservation
*Loans for water heaters, air conditioning, heating, roof and window replacements available
*There are several ways to make payments: electronically, by phone, in person at several locations; call or see website for all payment options and in person locations

Intake Process:

Call or come in

Program Fees:

Vary according to services desired

Languages:

English

Eligibility:

Handled on a case by case basis

Is Shelter?

No

Related Resource

Date of Official Change:

May 23, 2024

Address Listings

Mailing

435 N Macomb St
Renaissance Center
Tallahassee, FL 32301

Physical (Primary)

435 N Macomb St
Renaissance Center
Tallahassee, FL 32301

Contacts

Phone Numbers

1. Main Number & Emergencies

(850) 891-4968

2. TDD/TTY

711

Description

*Possibly able to work out Payment Plans, Payment Arrangements or an Extensions based on the individual situation *Customer must have had service for six months prior to requesting payment plan and not have had any disconnects, returned checks or other delinquencies in that previous six months; however, City will work with customers who have not had service for six months on a case by case basis Customers who have applied for utility payment assistance with a social service agency and are waiting on an answer should give this information when they call *Call center is open 6am-11pm every day except Christmas. When call volume is high, callers will be given the option of leaving a call back number without losing their place in the queue if they are on hold over 5 minutes. *Medical Alert program gives priority to customers with life supporting equipment that requires continuous electricity to sustain life; this program requires the certification of their physician and will not prevent suspension of service but will allow additional time before suspension *Handles citizens' inquiries concerning service initiation, transfer, termination and utility billing, energy audits, low interest loans, and grants to be used by for energy conservation *Loans for water heaters, air conditioning, heating, roof and window replacements available *There are several ways to make payments: electronically, by phone, in person at several locations; call or see website for all payment options and in person locations

Hours

6AM-11PM, Daily except Christmas, Call center

Required Documents

Picture ID; SS number; lease or rental agreement needed to begin utility service, if renting

Eligibility

Handled on a case by case basis

Fees

Vary according to services desired

Intake Procedure

Call or come in

Languages

English

Service Area

Leon County

Geography Served

    If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

  • Florida
    • Leon County
    Edit Service DetailsClick here to see this service (BV-8900.9300) and related services within the Service Tree.

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