1-800-FREE-411

*Marchex Company offers 1-400-FREE-411, an advertising-supported directory assistance service paid by businesses presenting their ads to customers *12-second advertisement may be heard before caller is able to access free directory assistance which can be for phone numbers, addresses or both

Services: Directory Assistance

2-1-1 Big Bend, Family Health Line

*Supportive counseling, information and referrals: family planning, pregnancy, infants and toddlers, as well as perinatal depression and other perinatal mental health concerns *Primarily refers callers to low-cost family planning, prenatal or pediatric medical care and directs callers toward various financial resources: Medicaid, WIC, Food Stamps, TANF *Follow-up services offered to ensure callers receive appropriate assistance *Free packet of information with educational materials regarding family planning, pregnancy, infants and toddlers available upon request in English or Spanish

Services: 211 Systems, Specialized Information and Referral

2-1-1 Big Bend, Florida HIV/AIDS Hotline

*Extensive data base for statewide testing sites, information and referrals for HIV/AIDS, STD, and TB concerns via website and phone *Supportive and crisis counseling

Services: 211 Systems, AIDS/HIV Prevention Counseling

2-1-1 Big Bend, Helpline 2-1-1

*Telephone counseling, suicide prevention and crisis intervention *Community information and referrals to more than 1,000 human service agencies and organizations in Big Bend area *Available 24/7, 365 days a year *Training programs for volunteer counselors held three times each year; interested parties call to receive more information

Services: 211 Systems

2-1-1 Big Bend, Inc

*Comprehensive information and referral for Helpline 211 in Big Bend area, for Florida HIV/AIDS Hotline and Florida Family Health Line *Telephone counseling *Crisis intervention and information services, suicide helpline *Search on-line Big Bend area and HIV/AIDS programs

Services: 211 Systems, Call Center Volunteer Opportunities, Comprehensive Information and Referral, Information Sources, Suicide Prevention Hotlines

2-1-1 Big Bend, Volunteer Program

*Helpline 2-1-1, Lifeline, Florida HIV/AIDS Hotline, and Florida Family Health Line rely heavily on volunteers for staffing *Volunteer counselors trained in crisis counseling, active listening, information and referral, HIV/AIDS and other topics *Training held three times a year, typically two nights each week for about two months, and also involves two or three weekend sessions; alternative training schedules occasionally offered *Persons not wanting to do telephone counseling have many other volunteer opportunities

Services: 211 Systems, Volunteer Opportunities

2-1-1 Search, www.211.org

*The www.

Services: 211 Systems

AAANF, Area Agency on Aging for North Florida, Inc

*Area Agency on Aging for North Florida (aka Advantage Aging Solutions) serves the public through the Elder Helpline and website as a network of information, referral and assistance to seniors, caregivers, professionals, and general public *SHINE (Serving Health Insurance Needs of Elders), Senior Wellness, Caregiver Support, and prescription assistance *EHEAP - Utility assistance (heating and cooling only, not water) for seniors 60+ who already have or are about 5 days away from a disconnect notice and meet federal income guidelines; assistance consists of screening, information and referrals to other agencies such as Elder Care in Leon and Senior Centers in outlying counties; callers given thorough explanation of eligibility and what to expect when contacting agencies; utility payment assistance may be sporadic due to variations in funding *Agencies they refer to may run out of funds before the end of the month *Assistance may be available once per cooling season and once per heating season *Provides elder services during disasters *Assist individuals with accessing Medicaid Long Term Care and other home and community based services *Area Resource Directory at https://www.

Services: Adult Basic Education, Area Agencies on Aging, Caregiver Counseling, Disaster Relief Services, Prescription Expense Assistance, Utility Service Payment Assistance

AARP Florida

*AARP (Formerly American Association of Retired Persons) assists people age 18 and over to stay informed on issues important to this age group *Advocates on legislative, consumer and legal issues, offers services to members including AARP Magazine, AARP Bulletin monthly newsletter, community programs such as Tax-Aide to help with filling out tax forms, Driver Safety and Money Management courses, and Benefits *All Florida offices can be reached through the main toll free number

Services: Aging/Older Adult Support Groups, Planning/Coordinating/Advisory Groups, Senior Advocacy Groups

ADA National Information Line

*ADA Information Line, division of the US Department of Justice, provides information about the Americans With Disabilities Act (ADA) for businesses, state and local governments, or individuals about general or specific ADA requirements and standards *Offers free ADA materials and information about filing a complaint *Calls are confidential

Services: Accessibility Related Standards/Legislation Compliance, ADA Implementation Assistance, Consumer Complaints