AHCA, Medicaid Managed Care Helpline

AKA:

Agency for Health Care Administration, MMA, Medicaid HMOs, Long Term Care

Description:

*Assists new Medicaid recipients in enrolling in a Managed Medical Assistance (MMA) plan, formerly known as a Medicaid HMO, as well as Long-Term Care (LTC)
*Assists Medicaid recipients who are already enrolled in a Managed Medical Assistance (MMA) plan to change to a different plan if needed or desired
*Almost all Medicaid members receive their health care services through a managed care plan. Each plan has a list of health care professionals and facilities in their area that they can go to for medical care
*The helpline can tell Medicaid members if they are already enrolled in a plan, and if so, the name of the plan along with plan contact information and will guide them through a process of choosing a plan if they are not already enrolled in one
*Text enrollment or frequently asked questions to 357662

Intake Process:

Call or go online

Program Fees:

None

Languages:

English, Spanish, Creole, interpreter available for other languages

Eligibility:

Anyone who has Medicaid and needs to enroll in a MMA Plan or is already enrolled in an MMA Plan

Is Shelter?

No

Date of Official Change:

January 10, 2024

Address Listings

Phone Numbers