DOEA, Serving Health Insurance Needs of Elders (SHINE)

Address

2414 Mahan Drive
Tallahassee, FL 32308

(800) 963-5337

http://www.floridashine.org

AKA:

SHINE program

Description:

COVID UPDATE 10/28/2021 - not all in-person counseling is currently available, counseling may be offered over the phone or internet video services

*Serving Health Insurance Needs of Elders (SHINE) can be reached through Florida Elder Helpline
*Trained volunteers provide free in-person and telephone information about Medicare, Medicaid, and other health insurance coverage including: Medicare supplements, long term care insurance, prescription assistance, filling out insurance forms, comparing insurance policies and interpreting health insurance documents
*May call insurance companies on clients' behalf if needed
*The eight Big Bend area counties are all covered by the Program Liaison in Tallahassee
*Specific county counseling site locations and schedule are as follows:
*Franklin - No counseling sites in this county at this time
* Gadsden - No counseling sites in this county at this time
*Jefferson - Jefferson County Senior Citizens Center; M-F, 9AM-3PM; walk-ins and appointments welcome; 850-342-0242
*Leon - Area Agency on Aging and Tallahassee Senior Center; M-F, 9AM - 4PM; by appointment only
*Liberty - No counseling sites in this county at this time
*Madison County Senior Center, M-F, by appointment only
*Taylor County - Taylor Senior Citizens Center, times vary, make appointment with counselor
*Wakulla County - No counseling sites in this county at this time

Intake Process:

Contact the Florida Elder Helpline and they will refer you to the appropriate liaison or counselor

Program Fees:

All services are free

Languages:

English and Spanish

Eligibility:

All seniors in the state of florida

Is Shelter?

No

Related Resource

Date of Official Change:

October 28, 2021

Volunteer Opportunities:

Contact SHINE to complete a volunteer application at 1-800-96-ELDER (1-800-963-5337) or complete an online volunteer application at www.floridashine.org
Then complete the comprehensive Online Orientation at http://elderaffairs.state.fl.us/doea/SHINEVolunteerOrientation/story.html

Address Listings

Physical (Primary)

2414 Mahan Drive
Tallahassee, FL 32308

Mailing

4040 Esplanade Way, Ste 270
Tallahassee, FL 32399-7000

Phone Numbers

1. Florida Elder Helpline 800 96-ELDER

(800) 963-5337

2. Program Liaison: Chris Polzer

(866) 467-4624

Medicaid

Description

*Trained volunteers provide free in-person and telephone information about Medicare, Medicaid, and other health insurance coverage including: Medicare supplements, long term care insurance, prescription assistance, filling out insurance forms, comparing insurance policies and interpreting health insurance documents

Hours

8am-5pm, M-F

Required Documents

None

Eligibility

Medicare and Medicaid beneficiaries, families, and caregivers

Fees

None

Intake Procedure

Contact the Florida Elder Helpline and they will refer you to the appropriate liaison or counselor

Languages

English, translation service available

Service Area

Florida

Geography Served

    If a location is grayed out it means that only certain areas within it are covered. The areas with complete coverage are listed in black.

  • Florida
    Edit Service DetailsClick here to see this service (NL-5000.5000) and related services within the Service Tree.
    Medicare

    Description

    *Trained volunteers provide free in-person and telephone information about Medicare, Medicaid, and other health insurance coverage including: Medicare supplements, long term care insurance, prescription assistance, filling out insurance forms, comparing insurance policies and interpreting health insurance documents

    Hours

    8am-5pm, M-F

    Required Documents

    None

    Eligibility

    Medicare and Medicaid beneficiaries, families, and caregivers

    Fees

    None

    Intake Procedure

    Contact the Florida Elder Helpline and they will refer you to the appropriate liaison or counselor

    Languages

    English, translation service available

    Service Area

    Florida

    Geography Served

      If a location is grayed out it means that only certain areas within it are covered. The areas with complete coverage are listed in black.

    • Florida
      Edit Service DetailsClick here to see this service (NS-8000.5000) and related services within the Service Tree.
      Specialized Information and Referral

      Description

      *Trained volunteers provide free in-person and telephone information about Medicare, Medicaid, and other health insurance coverage including: Medicare supplements, long term care insurance, prescription assistance, filling out insurance forms, comparing insurance policies and interpreting health insurance documents

      Hours

      8am-5pm, M-F

      Required Documents

      None

      Eligibility

      Medicare and Medicaid beneficiaries, families, and caregivers

      Fees

      None

      Intake Procedure

      Contact the Florida Elder Helpline and they will refer you to the appropriate liaison or counselor

      Languages

      English, translation service available

      Service Area

      Florida

      Geography Served

        If a location is grayed out it means that only certain areas within it are covered. The areas with complete coverage are listed in black.

      • Florida
        Edit Service DetailsClick here to see this service (TJ-3000.8000) and related services within the Service Tree.

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