DOEA, Serving Health Insurance Needs of Elders (SHINE)
Address
4040 Esplande Way, Ste 270
Tallahassee, FL 32399
(800) 963-5337
AKA:
SHINE program
Description:
*Serving Health Insurance Needs of Elders (SHINE) can be reached through Florida Elder Helpline
*Trained volunteers provide free in-person and telephone information about Medicare, Medicaid, and other health insurance coverage including: Medicare supplements, long term care insurance, prescription assistance, filling out insurance forms, comparing insurance policies and interpreting health insurance documents
*May call insurance companies on clients' behalf if needed
*The eight Big Bend area counties are all covered by the Program Liaison in Tallahassee
*Specific county counseling site locations and schedule are as follows:
*Franklin - No counseling sites in this county at this time
* Gadsden - No counseling sites in this county at this time
*Jefferson - Jefferson County Senior Citizens Center; M-F, 9AM-3PM; walk-ins and appointments welcome; 850-342-0242
*Leon - Area Agency on Aging and Tallahassee Senior Center; M-F, 9AM - 4PM; by appointment only
*Liberty - No counseling sites in this county at this time
*Madison County Senior Center, M-F, by appointment only
*Taylor County - Taylor Senior Citizens Center, times vary, make appointment with counselor
*Wakulla County - No counseling sites in this county at this time
Intake Process:
Contact the Florida Elder Helpline and they will refer you to the appropriate liaison or counselor
Program Fees:
All services are free
Languages:
English and Spanish
Eligibility:
All seniors in the state of florida
Is Shelter?
No
Related Resource
Date of Official Change:
October 19, 2023
Volunteer Opportunities:
Contact SHINE to complete a volunteer application at 1-800-96-ELDER (1-800-963-5337) or complete an online volunteer application at www.floridashine.org
Then complete the comprehensive Online Orientation at http://elderaffairs.state.fl.us/doea/SHINEVolunteerOrientation/story.html
Address Listings
Physical (Primary)
4040 Esplande Way, Ste 270
Tallahassee, FL 32399
Mailing
4040 Esplanade Way, Ste 270
Tallahassee, FL 32399-7000
Phone Numbers
1. Florida Elder Helpline 800 96-ELDER
(800) 963-5337
2. Program Liaison: Chris Polzer
(866) 467-4624
Services
Click here to show all service details. Or click on a service name to see its details specifically.
Description
*Trained volunteers provide free in-person and telephone information about Medicare, Medicaid, and other health insurance coverage including: Medicare supplements, long term care insurance, prescription assistance, filling out insurance forms, comparing insurance policies and interpreting health insurance documents
Hours
8am-5pm, M-F
Required Documents
None
Eligibility
Medicare and Medicaid beneficiaries, families, and caregivers
Fees
None
Intake Procedure
Contact the Florida Elder Helpline and they will refer you to the appropriate liaison or counselor
Languages
English, translation service available
Service Area
Florida
Geography Served
- Florida
If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.
Description
*Trained volunteers provide free in-person and telephone information about Medicare, Medicaid, and other health insurance coverage including: Medicare supplements, long term care insurance, prescription assistance, filling out insurance forms, comparing insurance policies and interpreting health insurance documents
Hours
8am-5pm, M-F
Required Documents
None
Eligibility
Medicare and Medicaid beneficiaries, families, and caregivers
Fees
None
Intake Procedure
Contact the Florida Elder Helpline and they will refer you to the appropriate liaison or counselor
Languages
English, translation service available
Service Area
Florida
Geography Served
- Florida
If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.
Description
*Trained volunteers provide free in-person and telephone information about Medicare, Medicaid, and other health insurance coverage including: Medicare supplements, long term care insurance, prescription assistance, filling out insurance forms, comparing insurance policies and interpreting health insurance documents
Hours
8am-5pm, M-F
Required Documents
None
Eligibility
Medicare and Medicaid beneficiaries, families, and caregivers
Fees
None
Intake Procedure
Contact the Florida Elder Helpline and they will refer you to the appropriate liaison or counselor
Languages
English, translation service available
Service Area
Florida
Geography Served
- Florida
If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.
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