AHCA, Medicaid Pharmacy Support Call Center

Address

2727 Mahan Drive
Tallahassee, FL 32308

(800) 603-1714

http://www.ahca.myflorida.com

AKA:

Agency for Health Care Administration

Description:

*Helps resolve prescription problems for persons who have the Medicaid Family Planning Waiver or straight Medicaid or Medicaid Share of Cost (aka Medically Needy) or any form of Medicaid that is Not a Managed Medical Assistance MMA Plan (formerly known as a Medicaid HMO)
*For Medicaid Family Planning Waiver issues: the pharmacy may need to enter "Code 6" under the Medicaid Certification in their billing system
*Can be used by the caller or pharmacy staff when there is difficulty getting a prescription filled that the caller believes should be covered by Medicaid
*Can also provide caller with their Medicaid ID number if needed
*Call center is Not for persons on a Managed Medical Assistance MMA Plan; those persons need to call their plan provider for any prescription issues

Is Shelter?

No

Date of Official Change:

July 6, 2019

Address Listings

Mailing

2727 Mahan Drive
Tallahassee, FL 32308

Physical (Primary)

2727 Mahan Drive
Tallahassee, FL 32308

Phone Numbers

1. Magellan FL Medicaid PharmacySupport Center

(800) 603-1714

2. Agency For Health Care Adminsitration

(888) 419-3456

Medicaid

Description

*Helps resolve prescription problems for persons who have the Medicaid Family Planning Waiver or straight Medicaid or Medicaid Share of Cost (aka Medically Needy) or any form of Medicaid that is Not a Managed Medical Assistance MMA Plan (formerly known as a Medicaid HMO) *For Medicaid Family Planning Waiver issues: the pharmacy may need to enter "Code 6" under the Medicaid Certification in their billing system *Can be used by the caller or pharmacy staff when there is difficulty getting a prescription filled that the caller believes should be covered by Medicaid *Can also provide caller with their Medicaid ID number if needed *Call center is Not for persons on a Managed Medical Assistance MMA Plan; those persons need to call their plan provider for any prescription issues

Hours

7am-6pm, M-F

Required Documents

Call

Eligibility

Medicaid recipients who are Not on a MMA plan or pharmacy staff

Fees

None

Intake Procedure

Call

Languages

English, interpreter service for other languages

Service Area

Florida

Geography Served

    If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

  • Florida
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