American Red Cross, Virtual Family Assistance Center (VFAC)

Address

430 17th St NW
Washington, DC 20006

(833) 492-0094

www.redcross.org/virtual-family-assistance-center.html

AKA:

VFAC, Condolence Call Care Center

Description:

*Program targets family/friends of persons who have died from COVID-19, but also welcomes any calls or website use for anyone affected by COVID-19 in any way, including emotionally
*Website offers primarily information and referrals to emotional support and grief counseling, faith based resources, funeral information, legal assistance and financial resource information. Also offers free online training for community caregivers.
*Free and confidential helpline offers same information as website, plus compassion and grief support by trained volunteers
*All volunteers have training in mental health, spiritual care for those who desire it, and COVID-19 health information

Is Shelter?

No

Date of Official Change:

July 22, 2020

Employer ID:

510201771

Geographies Served

  • Serves All Areas

Address Listings

Mailing

430 17th St NW
Washington, DC 20006

Physical (Primary)

430 17th St NW
Washington, DC 20006

Phone Numbers

1. Toll-Free Condolence Care Call Center

(833) 492-0094

Legal Status:

Private, Nonprofit

Bereavement Counseling

Description

*Program targets family/friends of persons who have died from COVID-19, but also welcomes any calls or website use for anyone affected by COVID-19 in any way, including emotionally
*Website offers primarily information and referrals to emotional support and grief counseling, faith based resources, funeral information, legal assistance and financial resource information. Also offers free online training for community caregivers.
*Free and confidential helpline offers same information as website, plus compassion and grief support by trained volunteers
*All volunteers have training in mental health, spiritual care for those who desire it, and COVID-19 health information

Hours

Call Center: 8am-11pm, daily

Required Documents

None

Eligibility

Anyone affected by COVID-19 in any way, including emotionally

Fees

None

Intake Procedure

Call or visit website

Languages

English, Spanish, interpreter service for other languages

Service Area

All Areas

Geography Served

    If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

    Serves all areas

Edit Service DetailsClick here to see this service (RP-1400.8000-100) and related services within the Service Tree.
Disaster Management Organizations

Description

*Program targets family/friends of persons who have died from COVID-19, but also welcomes any calls or website use for anyone affected by COVID-19 in any way, including emotionally
*Website offers primarily information and referrals to emotional support and grief counseling, faith based resources, funeral information, legal assistance and financial resource information. Also offers free online training for community caregivers.
*Free and confidential helpline offers same information as website, plus compassion and grief support by trained volunteers
*All volunteers have training in mental health, spiritual care for those who desire it, and COVID-19 health information

Hours

Call Center: 8am-11pm, daily

Required Documents

None

Eligibility

Anyone affected by COVID-19 in any way, including emotionally

Fees

None

Intake Procedure

Call or visit website

Languages

English, Spanish, interpreter service for other languages

Service Area

All Areas

Geography Served

    If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

    Serves all areas

Edit Service DetailsClick here to see this service (TH-1500) and related services within the Service Tree.
Disaster Relief Services

Description

*Program targets family/friends of persons who have died from COVID-19, but also welcomes any calls or website use for anyone affected by COVID-19 in any way, including emotionally
*Website offers primarily information and referrals to emotional support and grief counseling, faith based resources, funeral information, legal assistance and financial resource information. Also offers free online training for community caregivers.
*Free and confidential helpline offers same information as website, plus compassion and grief support by trained volunteers
*All volunteers have training in mental health, spiritual care for those who desire it, and COVID-19 health information

Hours

Call Center: 8am-11pm, daily

Required Documents

None

Eligibility

Anyone affected by COVID-19 in any way, including emotionally

Fees

None

Intake Procedure

Call or visit website

Languages

English, Spanish, interpreter service for other languages

Service Area

All Areas

Geography Served

    If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

    Serves all areas

Edit Service DetailsClick here to see this service (TH-2600) and related services within the Service Tree.
Disaster Service Centers/Hotlines

Description

*Program targets family/friends of persons who have died from COVID-19, but also welcomes any calls or website use for anyone affected by COVID-19 in any way, including emotionally
*Website offers primarily information and referrals to emotional support and grief counseling, faith based resources, funeral information, legal assistance and financial resource information. Also offers free online training for community caregivers.
*Free and confidential helpline offers same information as website, plus compassion and grief support by trained volunteers
*All volunteers have training in mental health, spiritual care for those who desire it, and COVID-19 health information

Hours

Call Center: 8am-11pm, daily

Required Documents

None

Eligibility

Anyone affected by COVID-19 in any way, including emotionally

Fees

None

Intake Procedure

Call or visit website

Languages

English, Spanish, interpreter service for other languages

Service Area

All Areas

Geography Served

    If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

    Serves all areas

Edit Service DetailsClick here to see this service (TH-2900.1800) and related services within the Service Tree.

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