1-800-FREE-411

*Marchex Company offers 1-400-FREE-411, an advertising-supported directory assistance service paid by businesses presenting their ads to customers *12-second advertisement may be heard before caller is able to access free directory assistance which can be for phone numbers, addresses or both

Services: Directory Assistance

2-1-1 Big Bend, Community Training & Speakers Bureau

*Presentations related to local 2-1-1 programs and services to community groups; topics: suicide prevention, HIV/AIDS education, and community resources *Training for groups on various topics: active listening, communication skills, crisis intervention, suicide training and prevention available for a fee *Consultation services also available

Services: 211 Systems, Outreach Programs, Speakers/Speakers Bureaus

2-1-1 Big Bend, Family Health Line

*Supportive counseling, information and referrals: family planning, pregnancy, infants and toddlers, as well as perinatal depression and other perinatal mental health concerns *Primarily refers callers to low-cost family planning, prenatal or pediatric medical care and directs callers toward various financial resources: Medicaid, WIC, Food Stamps, TANF *Follow-up services offered to ensure callers receive appropriate assistance *Free packet of information with educational materials regarding family planning, pregnancy, infants and toddlers available upon request in English or Spanish

Services: 211 Systems, Specialized Information and Referral

2-1-1 Big Bend, Florida HIV/AIDS Hotline

*Extensive data base for statewide testing sites, information and referrals for HIV/AIDS, STD, and TB concerns via web site and phone *Supportive and crisis counseling

Services: 211 Systems, AIDS/HIV Prevention Counseling, Anonymous HIV Testing, Confidential HIV Testing

2-1-1 Big Bend, Helpline 2-1-1

*Telephone counseling, suicide prevention and crisis intervention *Community information and referrals to more than 1,000 human service agencies and organizations in Big Bend area *Available 24/7, 365 days a year *Training programs for volunteer counselors held three times each year; interested parties call to receive more information

Services: 211 Systems, Comprehensive Information and Referral, General Crisis Intervention Hotlines, Suicide Prevention Hotlines, Volunteer Training

2-1-1 Big Bend, Inc

*Comprehensive information and referral for Helpline 211 in Big Bend area, for Florida HIV/AIDS Hotline and Florida Family Health Line *Telephone counseling *Crisis intervention and information services, suicide helpline *Search on-line Big Bend area and HIV/AIDS programs

Services: 211 Systems, Call Center Volunteer Opportunities, Comprehensive Information and Referral, Information Sources, Suicide Prevention Hotlines

2-1-1 Big Bend, Volunteer Program

*Helpline 2-1-1, Lifeline, Florida HIV/AIDS Hotline, and Florida Family Health Line rely heavily on volunteers for staffing *Volunteer counselors trained in crisis counseling, active listening, information and referral, HIV/AIDS and other topics *Training held three times a year, typically two nights each week for about two months, and also involves two or three weekend sessions; alternative training schedules occasionally offered *Persons not wanting to do telephone counseling have many other volunteer opportunities

Services: 211 Systems, Volunteer Opportunities

2-1-1 Search, www.211.org

*The www.

Services: 211 Systems, Comprehensive Information and Referral

4FLHero Traumatized First Responders and Law Enforcements

*2-1-1 comprehensive information and referral helpline: health and human services programs, counseling and advocacy *Providing 24/7 support to everyone in the community to include: including sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, and other emotional or situational distress *Statewide Substance Abuse Hotline: drug information, local or national referrals for counseling, crisis intervention locations; search website at http://www.

Services: 211 Systems, Comprehensive Information and Referral, General Crisis Intervention Hotlines, Sexual Assault Hotlines, Suicide Prevention Hotlines, Veteran/Military Hotlines

AAANF, Area Agency on Aging for North Florida, Inc

*Area Agency on Aging for North Florida (aka Advantage Aging Solutions) serves the public through the Elder Helpline and website as a network of information, referral and assistance to seniors, caregivers, professionals, and general public *SHINE (Serving Health Insurance Needs of Elders), Senior Wellness, Caregiver Support, and prescription assistance *EHEAP - Utility assistance (heating and cooling only, not water) for seniors 60+ who already have or are about 5 days away from a disconnect notice and meet federal income guidelines; assistance consists of screening, information and referrals to other agencies such as Elder Care in Leon and Senior Centers in outlying counties; callers given thorough explanation of eligibility and what to expect when contacting agencies; utility payment assistance may be sporadic due to variations in funding *Agencies they refer to may run out of funds before the end of the month *Assistance may be available once per cooling season and once per heating season *Provides elder services during disasters *Assist individuals with accessing Medicaid Long Term Care and other home and community based services *Area Resource Directory at https://www.

Services: Adult Education, Area Agencies on Aging, Caregiver Counseling, Disaster Relief Services, Prescription Expense Assistance, Utility Service Payment Assistance