AAANF, Area Agency on Aging for North Florida, Inc

*Elder Helpline and website is a network of information, referral and assistance to seniors, caregivers, professionals, and general public *SHINE (Serving Health Insurance Needs of Elders), Senior Wellness, Caregiver Support, and prescription assistance *Utility assistance (heating and cooling only, not water) for seniors 60+ who already have or are about 5 days away from a disconnect notice and meet federal income guidelines; assistance consists of screening, information and referrals to other agencies such as Elder Care in Leon and Senior Centers in outlying counties; callers given thorough explanation of eligibility and what to expect when contacting agencies *Agencies they refer to may run out of funds before the end of the month *Assistance may be available once per cooling season and once per heating season *Provides elder services during disasters *Assist individuals with accessing Medicaid Long Term Care and other home and community based services

Services: Area Agencies on Aging, Disaster Relief Services, Medicaid, Prescription Expense Assistance, Utility Disconnection Protection, Utility Service Payment Assistance

Ability1st, Center for Independent Living of North FL

*Core services for persons with disabilities including independent living skills training, information and referral to other relevant organizations, and peer support *Construction of wheelchair ramps or half-steps, durable medical equipment loans such as wheelchairs, walkers, crutches, shower chairs and disposable medical supplies (incontinence products) for low income persons with disabilities *Assistance in applying for social security benefits for persons with mental health or substance abuse disabilities *FTRI Amplified Phones (free) for persons with hearing or speech loss; beginning and intermediate American Sign Language classes open to any adult in the community *Home Modification Program provides home improvements necessary to eliminate health, safety and architectural barriers.

Services: ADA Implementation Assistance, Assistive Technology Equipment, Health/Disability Related Counseling, Health/Disability Related Support Groups, Home/Community Based Developmental Disabilities Programs, Independent Living Skills Instruction, Mobility Aids, Ramp Construction Services, Sign Language Instruction, Youth Employment Programs

Able Trust, The

*Grant money provided to Florida nonprofit organizations for programs, services, education, training or other activities leading to employment of persons with disabilities *Public/private foundation established by Legislature to provide Floridians with disabilities fair employment opportunities through grant programs, public awareness and education

Services: Charities/Grantmaking Organizations, Comprehensive Disability Related Employment Programs, Nonprofit Corporation Development

Action Labor

*For-profit business that hires workers to fill positions on a daily basis: often yard work, construction clean-up, custodial services, recycling, etc; no skills required for most jobs *Skilled positions: such as carpentry work also available *Workers paid daily at least minimum hourly wage rate; per hour rates can vary according to job *Interested individuals need to arrive at Action Labor by 6am in order to be eligible to work that day *Two forms of ID are required: preferably picture ID and Social Security card *Earliest sign-ups have best chance of receiving an assignment *Homeless persons encouraged to apply; transportation to and from job generally provided after checking in at a cost of $3/day

Services: Day Labor, Job Finding Assistance, Temporary Employment

AHCA, Complaint, Public & Info Call Center

*Agency for Health Care Administration *Helps with all aspects of Medicaid benefits, assists with policy and billing for Medicaid recipients *Provides information on health facility regulation, long term care service, managed health care, Medicaid services *Maintains complaint and information call center *Anyone wishing to file a complaint against health care facilities, professionals, health maintenance organizations or Medicaid fraud should call the toll-free number

Services: Consumer Complaints, Consumer Fraud Reporting, Medicaid, Medicaid Fraud Reporting

AHCA, FloridaHealthFinder.gov

*Updated information on AHCA licensed health care providers: health plans, hospitals, hospice providers, assisted living, nursing homes, physicians, prescription drug prices *Can call or search web site by type, name, county or general zip code area *Status of license of health care providers and agencies available *Report Medicaid fraud if found *Can file a complaint against a health care facility *Can print advance directives

Services: Advance Medical Directives, Consumer Complaints, Consumer Education, Consumer Fraud Reporting, Health Care Referrals, Hospice Care, Hospitals, Medicaid, Medicaid Fraud Reporting, Nursing Facilities

AHCA, Medicaid Helpline

*For persons who have straight Medicaid (Not a Managed Medical Assistance MMA Plan) or who have Medicaid Share of Cost (aka Medically Needy), can provide information on services covered and give referrals to health care providers in their area who will accept their form of Medicaid *Will take complaints and help try to resolve issues from persons who have straight Medicaid or Medicaid Share of Cost *Provides general information about Medicaid; does not have anything to do with determining eligibility

Services: Medicaid

AHCA, Medicaid Managed Care Helpline

*Assists new Medicaid recipients in enrolling in a Managed Medical Assistance (MMA) plan, formerly known as a Medicaid HMO, as well as Long-Term Care (LTC) *Assists Medicaid recipients who are already enrolled in a Managed Medical Assistance (MMA) plan to change to a different plan if needed or desired *Almost all Medicaid members receive their health care services through a managed care plan.

Services: Medicaid

AHCA, Medicaid MMA List

*On line lists of all Medicaid Managed Medical Assistance (MMA) plans in Florida *Click on the URL to find contact information for the caller's specific Medicaid MMA plan *URL for most plans: http://www.

Services: Medicaid

AHCA, Medicaid Pharmacy Support Call Center

*Helps resolve prescription problems for persons who have the Medicaid Family Planning Waiver or straight Medicaid or Medicaid Share of Cost (aka Medically Needy) or any form of Medicaid that is Not a Managed Medical Assistance MMA Plan (formerly known as a Medicaid HMO) *For Medicaid Family Planning Waiver issues: the pharmacy may need to enter "Code 6" under the Medicaid Certification in their billing system *Can be used by the caller or pharmacy staff when there is difficulty getting a prescription filled that the caller believes should be covered by Medicaid *Can also provide caller with their Medicaid ID number if needed *Call center is Not for persons on a Managed Medical Assistance MMA Plan; those persons need to call their plan provider for any prescription issues

Services: Medicaid