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Full Resource Name:

DOEA, Florida Panhandle Long-Term Care Ombudsman Program

Address

4040 Esplanade Way, Ste 380
Tallahassee, FL 32399

(850) 414-2323

https://ombudsman.elderaffairs.org/

Click here to hide the map.

AKA:

LTCOC; Florida Department of Elder Affairs

Description:

*Certified volunteers investigate and attempt to resolve complaints involving residents in nursing homes, adult family care homes, skilled nursing units, and assisted living facilities by enforcement of laws and regulations. Complaints may be made confidentially.
*Website lists rights of persons in long term care, along with other information

Intake Process:

Call, mail, email or contact from website

Program Fees:

None

Languages:

English, Spanish, interpreters can be arranged

Eligibility:

Adults of any age served by a nursing home, adult care home, assisted living facility or skilled nursing unit

Is Shelter?

No

Related Resource

Florida Dept of Elder Affairs (DOEA)

Date of Official Change:

June 27, 2024

Address Listings

Mailing

4040 Esplanade Way, Ste 380B
Tallahassee, FL 32399

Physical (Primary)

4040 Esplanade Way, Ste 380
Tallahassee, FL 32399

Contacts

Phone Numbers

1. Main Number

(850) 414-2323

2. Toll-Free Number

(888) 831-0404

Services

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Advocacy

Description

*Certified volunteers investigate and attempt to resolve complaints involving residents in nursing homes, adult family care homes, skilled nursing units, and assisted living facilities by enforcement of laws and regulations. Complaints may be made confidentially. *Website lists rights of persons in long term care, along with other information

Hours

8am-5pm, M-F

Required Documents

Call, varies according to situation

Eligibility

Adults of any age served by a nursing home, adult care home, assisted living facility or skilled nursing unit

Fees

None

Intake Procedure

Call, mail, email or contact from website

Languages

English, Spanish, Interpreters can be arranged

Service Area

Bay County, Calhoun County, Franklin County, Gadsden County, Gulf County, Holmes County, Jackson County, Jefferson County, Leon County, Liberty County, Madison County, Taylor County, Wakulla County, Washington County

Geography Served

    If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

  • Florida
    • Bay County
      • Calhoun County
        • Franklin County
          • Gadsden County
            • Gulf County
              • Holmes County
                • Jackson County
                  • Jefferson County
                    • Leon County
                      • Liberty County
                        • Madison County
                          • Taylor County
                            • Wakulla County
                              • Washington County
                              Edit Service DetailsClick here to see this service (FP-0500) and related services within the Service Tree.
                              Consumer Complaints

                              Description

                              *Certified volunteers investigate and attempt to resolve complaints involving residents in nursing homes, adult family care homes, skilled nursing units, and assisted living facilities by enforcement of laws and regulations. Complaints may be made confidentially.

                              Hours

                              8am-5pm, M-F

                              Required Documents

                              Call, varies according to situation

                              Eligibility

                              Adults of any age served by a nursing home, adult care home, assisted living facility or skilled nursing unit

                              Fees

                              None

                              Intake Procedure

                              Call, mail, email or contact from website

                              Languages

                              English, Spanish, Interpreters can be arranged

                              Service Area

                              Bay County, Calhoun County, Franklin County, Gadsden County, Gulf County, Holmes County, Jackson County, Jefferson County, Leon County, Liberty County, Madison County, Taylor County, Wakulla County, Washington County

                              Geography Served

                                If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                              • Florida
                                • Bay County
                                  • Calhoun County
                                    • Franklin County
                                      • Gadsden County
                                        • Gulf County
                                          • Holmes County
                                            • Jackson County
                                              • Jefferson County
                                                • Leon County
                                                  • Liberty County
                                                    • Madison County
                                                      • Taylor County
                                                        • Wakulla County
                                                          • Washington County
                                                          Edit Service DetailsClick here to see this service (DD-1500) and related services within the Service Tree.
                                                          Elder Abuse Prevention

                                                          Description

                                                          *Certified volunteers investigate and attempt to resolve complaints involving residents in nursing homes, adult family care homes, skilled nursing units, and assisted living facilities by enforcement of laws and regulations. Complaints may be made confidentially.

                                                          Hours

                                                          8am-5pm, M-F

                                                          Required Documents

                                                          Call, varies according to situation

                                                          Eligibility

                                                          Adults of any age served by a nursing home, adult care home, assisted living facility or skilled nursing unit

                                                          Fees

                                                          None

                                                          Intake Procedure

                                                          Call, mail, email or contact from website

                                                          Languages

                                                          English, Spanish, Interpreters can be arranged

                                                          Service Area

                                                          Bay County, Calhoun County, Franklin County, Gadsden County, Gulf County, Holmes County, Jackson County, Jefferson County, Leon County, Liberty County, Madison County, Taylor County, Wakulla County, Washington County

                                                          Geography Served

                                                            If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                                                          • Florida
                                                            • Bay County
                                                              • Calhoun County
                                                                • Franklin County
                                                                  • Gadsden County
                                                                    • Gulf County
                                                                      • Holmes County
                                                                        • Jackson County
                                                                          • Jefferson County
                                                                            • Leon County
                                                                              • Liberty County
                                                                                • Madison County
                                                                                  • Taylor County
                                                                                    • Wakulla County
                                                                                      • Washington County
                                                                                      Edit Service DetailsClick here to see this service (FN-1500.1900-180) and related services within the Service Tree.
                                                                                      Planning/Coordinating/Advisory Groups

                                                                                      Description

                                                                                      *Certified volunteers investigate and attempt to resolve complaints involving residents in nursing homes, adult family care homes, skilled nursing units, and assisted living facilities by enforcement of laws and regulations. Complaints may be made confidentially.

                                                                                      Hours

                                                                                      8am-5pm, M-F

                                                                                      Required Documents

                                                                                      Call, varies according to situation

                                                                                      Eligibility

                                                                                      Adults of any age served by a nursing home, adult care home, assisted living facility or skilled nursing unit

                                                                                      Fees

                                                                                      None

                                                                                      Intake Procedure

                                                                                      Call, mail, email or contact from website

                                                                                      Languages

                                                                                      English, Spanish, Interpreters can be arranged

                                                                                      Service Area

                                                                                      Bay County, Calhoun County, Franklin County, Gadsden County, Gulf County, Holmes County, Jackson County, Jefferson County, Leon County, Liberty County, Madison County, Taylor County, Wakulla County, Washington County

                                                                                      Geography Served

                                                                                        If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                                                                                      • Florida
                                                                                        • Bay County
                                                                                          • Calhoun County
                                                                                            • Franklin County
                                                                                              • Gadsden County
                                                                                                • Gulf County
                                                                                                  • Holmes County
                                                                                                    • Jackson County
                                                                                                      • Jefferson County
                                                                                                        • Leon County
                                                                                                          • Liberty County
                                                                                                            • Madison County
                                                                                                              • Taylor County
                                                                                                                • Wakulla County
                                                                                                                  • Washington County
                                                                                                                  Edit Service DetailsClick here to see this service (TD-6500) and related services within the Service Tree.