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Full Resource Name:
AHCA, Medicaid Pharmacy Support Call Center
Address
2727 Mahan Drive
Tallahassee, FL 32308
(800) 603-1714
AKA:
Agency for Health Care Administration
Description:
*Helps resolve prescription problems for persons who have the Medicaid Family Planning Waiver or straight Medicaid or Medicaid Share of Cost (aka Medically Needy) or any form of Medicaid that is Not a Managed Medical Assistance MMA Plan (formerly known as a Medicaid HMO)
*For Medicaid Family Planning Waiver issues: the pharmacy may need to enter "Code 6" under the Medicaid Certification in their billing system
*Can be used by the caller or pharmacy staff when there is difficulty getting a prescription filled that the caller believes should be covered by Medicaid
*Can also provide caller with their Medicaid ID number if needed
*Call center is Not for persons on a Managed Medical Assistance MMA Plan; those persons need to call their plan provider for any prescription issues
Is Shelter?
No
Related Resource
Date of Official Change:
July 7, 2020
Address Listings
Mailing
2727 Mahan Drive
Tallahassee, FL 32308
Physical (Primary)
2727 Mahan Drive
Tallahassee, FL 32308
Phone Numbers
1.FL Medicaid Pharmacy Support Call Center
(800) 603-1714
2. Agency For Health Care Adminsitration
(888) 419-3456
Services
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Description
*Helps resolve prescription problems for persons who have the Medicaid Family Planning Waiver or straight Medicaid or Medicaid Share of Cost (aka Medically Needy) or any form of Medicaid that is Not a Managed Medical Assistance MMA Plan (formerly known as a Medicaid HMO)
*For Medicaid Family Planning Waiver issues: the pharmacy may need to enter "Code 6" under the Medicaid Certification in their billing system
*Can be used by the caller or pharmacy staff when there is difficulty getting a prescription filled that the caller believes should be covered by Medicaid
*Can also provide caller with their Medicaid ID number if needed
*Call center is Not for persons on a Managed Medical Assistance MMA Plan; those persons need to call their plan provider for any prescription issues
Hours
7am-6pm, M-F
Required Documents
Call
Eligibility
Medicaid recipients who are Not on a MMA plan or pharmacy staff
Fees
None
Intake Procedure
Call
Languages
English, interpreter service for other languages
Service Area
Florida
Geography Served
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