AHCA, Complaint and Information Call Center

*Maintains complaint and information call center where anyone wishing to file a complaint against health care facilities, professionals, health maintenance organizations or Medicaid fraud can call the toll-free number for assistance

Services: Consumer Complaints, Consumer Fraud Reporting, Medicaid, Medicaid Fraud Reporting

AHCA, FloridaHealthFinder.gov

*Updated information on AHCA licensed health care providers: health plans, hospitals, hospice providers, assisted living, nursing homes, physicians, prescription drug prices *Can call or search web site by type, name, county or general zip code area *Status of license of health care providers and agencies available

Services: Health Care Referrals, Hospice Care, Hospitals, Medicaid, Nursing Facilities

AHCA, Medicaid Helpline

*For persons who have straight Medicaid (Not a Managed Medical Assistance MMA Plan), who have Medicaid Share of Cost (aka Medically Needy), or who have the Medicaid Family Planning Waiver, can provide information on services covered and give referrals to health care providers in their area who will accept their form of Medicaid *Will take complaints and help try to resolve issues from persons who have straight Medicaid or Medicaid Share of Cost *Provides general information about Medicaid; does not determine eligibility

Services: Medicaid

AHCA, Medicaid Managed Care Helpline

*Assists new Medicaid recipients in enrolling in a Managed Medical Assistance (MMA) plan, formerly known as a Medicaid HMO, as well as Long-Term Care (LTC) *Assists Medicaid recipients who are already enrolled in a Managed Medical Assistance (MMA) plan to change to a different plan if needed or desired *Almost all Medicaid members receive their health care services through a managed care plan.

Services: Medicaid

AHCA, Medicaid Pharmacy Support Call Center

*Helps resolve prescription problems for persons who have the Medicaid Family Planning Waiver or straight Medicaid or Medicaid Share of Cost (aka Medically Needy) or any form of Medicaid that is Not a Managed Medical Assistance MMA Plan (formerly known as a Medicaid HMO) *For Medicaid Family Planning Waiver issues: the pharmacy may need to enter "Code 6" under the Medicaid Certification in their billing system *Can be used by the caller or pharmacy staff when there is difficulty getting a prescription filled that the caller believes should be covered by Medicaid *Can also provide caller with their Medicaid ID number if needed *Call center is Not for persons on a Managed Medical Assistance MMA Plan; those persons need to call their plan provider for any prescription issues

Services: Medicaid

AHCA, Medicaid SMMC Information

*Agency for Health Care Administration (AHCA) is responsible for the administration of all Florida Medicaid plans *Website lists information about all Statewide Medicaid Managed Care (SMMC) plans in Florida *Open the following URL: https://ahca.

Services: Medicaid

Ananga, Anne, PMHNP, ARNP (APRN9315757)

*Licensed family and Primary Mental Health Nurse Practitioner (PMHNP) (APRN9315757), board certified by the American Nurses Credentialing Center (ANCC) in practice at Bond Community Health Center who is currently accepting new patients in a location which is accessible and can be reached by public transportation *Fees $120 an hour, offers sliding scale for self-pay; accepts Aetna, Capital Health Plan, CIGNA, FL Blue (BCBS), Magellan, Medicaid, Staywell, and United Health One Insurances *Treats all ages as individuals and families in person, by phone, and by video (telemental health); specialty treatment areas include general anxiety and depression, anger management, psychotic disorders personality disorders, stress management, bipolar disorder, self-esteem, Schizoaffective Disorder, Schizophrenia, substance abuse *Therapist is female, speaks English and Kiswahili, African American & able to prescribe and manage patient's medications *Also practices at Apalachee Center and Ability Plus Mental Health, LLC

Services: Anger Management, Family Counseling, General Counseling Services, General Medical Care, Medicaid, Medication Information/Management, Stress Management, Substance Use Disorder Counseling, Telemental Health

Apalachee Center, Children's Outpatient Services

*Community based service for children and adolescents age 6-18 at-risk for psychiatric hospitalization; Children’s Outpatient Program provides psychiatric evaluations, medication management, therapy and case management services; staff provide services in the home, office, or child’s school to accommodate family’s busy schedules *Family Intervention Team (FIT) receives referrals from DCF investigators for families that may be in need of services; the team provides rapid access to mental health and substance abuse services, in an effort to reduce abuse neglect and removal of children from the home *Statewide Inpatient Psychiatric Program (SIPP) assigns a case manager and a therapist work with families who feel that their child’s mental illness has risen to the level that they will need to be placed in an intensive, residential setting; assessment determines whether a placement is needed or if intensive services can be provided to prevent the placement *Community Action Team (CAT) provides full range of services to clients aged 11-21, who failed at less intense forms of treatment or who may have multiple crisis stabilization episodes, involvement with law enforcement or Juvenile Justice systems, involvement with the child welfare system, or current/possible placement in an alternative school setting; services available in Leon, Gadsden and Wakulla Counties *Accepts most insurance, Medicaid, Medicare, sliding scale for those who meet clinical criteria

Services: Adolescent/Youth Counseling, Family Preservation Programs, Juvenile Delinquency Prevention, Medicaid, Outpatient Mental Health Facilities

Apalachee Center, Community Action Team (CAT)

*24/7 Crisis Response Team providing a full range of services to clients aged 11-21 with a documented mental illness, who failed at less intense forms of treatment or who may have multiple crisis stabilization episodes, involvement with law enforcement or Juvenile Justice systems, involvement with the child welfare system, or current/possible placement in an alternative school setting; *A step up from ‘traditional’ outpatient services or a step down from a long-term placement, such as a SIPP; available 24/7 to respond to crisis calls and are deployed when necessary in order to prevent crisis stabilization episodes or law enforcement involvement *Serves a limited number of families at any given time and services last anywhere from six to nine months; team consists of a Team Leader, two Care Managers, two Therapists, 3 Peer Specialists, and one Staff Assistant; Provides limited respite care, not lasting more than four hours for caregivers *Services available in Leon, Gadsden and Wakulla Counties; *Accepts most insurance, Medicaid, Medicare, sliding scale for those who meet clinical criteria

Services: Adolescent/Youth Counseling, Crisis Intervention, Family Preservation Programs, Juvenile Delinquency Diversion Counseling, Medicaid, Medicare, Outpatient Mental Health Facilities, Respite Care

Apalachee Center, Franklin County Clinic

*Outpatient mental health services for Franklin County residents including mental health evaluations, case management, medication management, and psychiatric assessments for individuals, families and groups ages 6 through adults *Fees depend on patient needs and services; accepts most insurances, Medicaid, Medicare, and has an income based sliding scale for those who are uninsured

Services: Adolescent/Youth Counseling, Case/Care Management, General Counseling Services, Medicaid, Medicare, Mental Health Screening, Outpatient Mental Health Facilities, Psychiatric Medication Services